At each orientation I speak to the students about positivity. There is nothing better you can do for yourself and those around you than to keep a positive outlook on life. It is one of the things people around you will notice quickly and appreciate, even if they don’t quite realize it at first. I have worked in a customer-service based industry for years, long before I started working at Empire. It’s amazing what even a simple smile can do to put others at ease and make them feel comfortable in your presence.  As a cosmetologist you will need to know how to do both of these things when working with clients.